$67m · Series B · AI · Larnaca, Cyprus
Omilia, a customer-service AI company, has announced $67m in Series B financing led by existing investor Expedition Growth Capital. The company said the capital will support North American and global expansion, including its first US office in the second half of 2026. Completion of the transaction remains subject to customary conditions.
Owning the voice stack is Omilia’s cost-control pitch
Omilia sells voice-first AI for large contact centres, combining automated customer conversations with tools that assist human agents. The company says its platform has been used in more than 200 enterprise deployments and supports customers including Capital One, Discover, RBC, Taco Bell, DWP and PSEG. Its own announcement points to a US bank processing more than one million calls a day and an insurer’s agent-assist programme handling more than 600,000 calls daily, although the customers behind those two deployment figures were not named.
The commercial argument is less about producing the most general chatbot and more about controlling the economics of high-volume calls. Omilia says it runs purpose-built voice models rather than passing every interaction through an external frontier model, allowing it to offer pricing without token-cost pass-through. That can make budgets easier to forecast for regulated enterprises, where call volumes are large and security, latency and auditability shape procurement alongside model quality. The trade-off is execution: owning more of the stack gives Omilia greater control, but also leaves it responsible for keeping speech quality, integrations and compliance current across demanding deployments.
The funding follows a period of capital-efficient growth. Omilia and Expedition say annual recurring revenue has passed $60m and grown more than tenfold since the company’s 2020 Series A, with no additional equity raised in between. TechCrunch reports that Omilia has about 500 employees and expects to reach 600 by year-end, while expanding its go-to-market leadership and US presence.
Distribution now has to catch up with deployment depth
Omilia’s product is already deployed beyond traditional banking contact centres. TechCrunch reports that Taco Bell uses the technology across more than 1,000 outlets, and that two other US quick-service restaurant groups were in discussions with the company. The Series B therefore backs a distribution test rather than an early product experiment: opening a US office and adding commercial leadership should put Omilia closer to large buyers, but the next proof point is whether its deployment model can expand across customers without turning each rollout into a bespoke services project.
Sources checked:
Omilia announcement · Expedition Growth Capital · TechCrunch · Tech.eu Funding Explorer
